At The Remote Hive, we want our policies to be clear and fair.

This page explains how cancellations, rescheduling, and refunds work for coaching services and digital products purchased from The Remote Hive.

The Remote Hive is a UK-based business serving a global audience, including customers in the United States.

1) Coaching Services (1:1 Coaching, Email Coaching, Reviews)

Before your coaching starts
If you purchase a coaching service online, you may have a legal right to cancel within 14 days of purchase if UK consumer law applies to your order.

If you want coaching to begin during that 14-day period, we may ask for your express agreement to start the service early. If you later cancel within that period, we may retain a proportionate amount for services already provided.

After coaching has started

Once coaching has started, no refunds are available for completed sessions or coaching time already delivered, except where required by law.

If a package includes multiple sessions and you cancel after some of the service has been delivered, any refund (if applicable) will be assessed based on the work already completed and time already provided.

30-minute briefing session

If your package includes an initial 30-minute briefing session, any refund rights after that session will depend on:

• whether the service has already started
• what has already been delivered
• your legal cancellation rights (where applicable)

2) Rescheduling Coaching Sessions

If you need to reschedule a coaching session, please give at least 24 hours’ notice.

If you provide at least 24 hours’ notice, we will do our best to offer a new session time. We may ask that the rescheduled session is booked within 7 days of the original date, subject to availability.

Missed sessions or cancellations with less than 24 hours’ notice are non-refundable, except in exceptional circumstances at our discretion.

3) Digital Products (Guides, PDFs, Downloads)

Due to the nature of digital products, refunds are not available once a download or access has started, unless required by law.

If UK consumer law applies, by purchasing a digital product for immediate access/download, you may be asked to:

• give express consent for the download/access to begin during the cancellation period, and
• acknowledge that you lose your right to cancel once the download/access begins.

If you have a technical problem (for example, you cannot access the file, the file is corrupted, or you were charged but did not receive the product), please contact us and we will work with you to fix the issue or provide a refund where appropriate.

4) Duplicate Purchases / Billing Errors

If you believe you were charged in error (for example, duplicate payment), please contact us as soon as possible with your order details. We will review the issue and refund any confirmed duplicate or incorrect charge.

5) How to Request a Cancellation or Refund

To request a cancellation, reschedule, or refund enquiry, please contact us via our contact page (or email) and include:

• your full name
• the product or service purchased
• date of purchase
• reason for the request
• any relevant screenshots (for digital access issues)

6) Refund Processing Time

Where a refund is approved, it will usually be returned to the original payment method. Please allow 10 business days for the refund to appear, depending on your bank or card provider.

7) Your Statutory Rights

Nothing in this policy removes or limits any rights you may have under applicable consumer law.