Effective date: 01 January, 2019
Last updated: 25 Fwbeuary 2026
The Remote Hive is committed to protecting your privacy and handling your personal data in a clear and responsible way.
This Privacy and Cookies Policy explains what information we collect, how we use it, how long we keep it, who we share it with, and your rights.
The Remote Hive is a UK-based business serving a global audience, including visitors and customers in the United States.
1) Who We Are
The Remote Hive
Website: https://theremotehive.com
Contact: hello@theremotehive.com
For the purposes of UK data protection law, The Remote Hive is the data controller of the personal data we collect through this website and our services.
2) What This Policy Covers
This policy applies when you:
• visit our website
• sign up to our email list / newsletter
• download free resources
• buy digital products
• enquire about coaching
• purchase coaching services
• contact us by email or contact form
• interact with our content or social media (where relevant)
• accept or manage cookies on our website
3) The Personal Data We Collect
Depending on how you use The Remote Hive, we may collect the following types of personal data.
A) Information you provide directly
For example, when you join our email list, contact us, or buy a product/service:
• name
• email address
• billing details (handled by payment provider)
• country / region (if provided)
• message content (for enquiries or coaching applications)
• coaching intake information (if you choose to provide it)
B) Information collected automatically when you use the website
This may include:
• IP address
• browser type and device type
• pages viewed and time spent on pages
• referring website/source
• approximate location (country/city level)
• cookie identifiers and similar tracking data (where applicable)
C) Transaction and service data
If you purchase from us, we may collect:
• order details
• product/service purchased
• purchase date
• payment status
• customer support/refund communications
4) How We Use Your Personal Data
We use your personal data to run and improve The Remote Hive, deliver services, and communicate with you.
We may use your data to:
• provide access to digital products or free downloads
• send email newsletters and updates (where you have signed up)
• respond to enquiries and support requests
• deliver coaching services
• process payments and manage orders
• manage cancellations, rescheduling, and refunds
• improve website performance, content, and user experience
• monitor website traffic and marketing performance
• prevent fraud, abuse, or misuse of our services
• comply with legal or tax obligations
5) Our Lawful Bases for Processing (UK GDPR)
Under UK GDPR, we must have a lawful basis for using your personal data.
Depending on the situation, we rely on one or more of the following:
A) Contract
Where processing is necessary to:
• provide a product or service you purchased
• respond to a coaching enquiry before entering into a contract
• manage your order, payment, or support request
B) Consent
Where you have given clear permission, for example:
• signing up to receive marketing emails/newsletters
• accepting non-essential cookies (such as analytics/marketing cookies, where required)
You can withdraw consent at any time.
C) Legitimate Interests
Where we have a legitimate business interest in:
• improving our website and content
• understanding how visitors use our website
• responding to general enquiries
• keeping records of business communications
• protecting our business from misuse or fraud
Where we rely on legitimate interests, we consider the impact on your rights and privacy.
D) Legal Obligation
Where we need to process data to comply with legal requirements, such as:
• tax/accounting record keeping
• responding to lawful requests
6) Email Signups and Marketing Communications
If you sign up to our newsletter, free resources, or email updates, we may send you:
• remote job advice
• coaching updates
• new guides/resources
• product launches
• occasional promotions (including affiliate recommendations where clearly disclosed)
We will only send marketing emails where we have an appropriate legal basis (usually your consent, unless another lawful basis applies).
You can unsubscribe at any time
Every marketing email should include an unsubscribe link. You can also contact us directly to request removal from our email list.
If you unsubscribe from marketing emails, we may still send service-related messages (for example, order confirmations or support replies) where necessary.
The ICO provides guidance on direct marketing and electronic communications, including email marketing and PECR rules.
7) Cookies and Similar Technologies
We use cookies and similar technologies on our website to help the site work, understand traffic, and improve the user experience.
What are cookies?
Cookies are small text files stored on your device when you visit a website. Some cookies are necessary for the website to function, while others are used for analytics or marketing.
The UK rules on cookies are mainly set out in PECR, with UK GDPR also applying where personal data is processed.
Types of cookies we may use
A) Strictly Necessary Cookies
These are required for the website to operate properly (for example, security, network management, or saving cookie preferences).
These cookies do not usually require consent.
B) Analytics / Performance Cookies
These help us understand how visitors use the site (for example, page visits, traffic sources, and popular content), so we can improve the website.
We will seek consent before setting non-essential analytics cookies where required.
C) Functionality Cookies
These help remember your preferences (for example, saved settings).
D) Marketing / Tracking Cookies
These may be used by us or third-party services to measure campaign performance or show relevant content/ads.
We will seek consent before setting non-essential marketing cookies where required.
Cookie consent
When you first visit the site, you may see a cookie banner/tool that lets you:
• accept cookies
• reject non-essential cookies
• manage your preferences
You can also change your cookie preferences later via [insert cookie settings link/button if available].
Browser controls
You can also control cookies through your browser settings. Blocking some cookies may affect how the website works.
8) Third-Party Services and Sharing Data
We may use trusted third-party providers to run parts of our business. These providers may process personal data on our behalf.
Examples may include:
• email marketing platform (for newsletters and automations)
• payment processors (for purchases)
• website hosting provider
• analytics tools
• scheduling/booking tools (for coaching)
• customer support/contact form tools
• ecommerce/platform plugins
We only share data where necessary for business operations, service delivery, legal compliance, or protecting our rights.
We do not sell your personal data.
9) International Transfers
Because The Remote Hive serves a global audience and may use third-party providers, your personal data may be processed outside the UK.
Where personal data is transferred outside the UK, we will take steps to ensure appropriate safeguards are in place where required by law (for example, approved contractual safeguards or providers operating under recognised frameworks, where applicable).
10) How Long We Keep Your Data (Retention)
We keep personal data only for as long as necessary for the purposes described in this policy, including legal, tax, and record-keeping requirements.
Examples (customise to fit your business):
• Email subscribers: until you unsubscribe (plus a limited period for suppression records)
• Customer orders and invoices: typically up to 6 years (for tax/accounting records in the UK)
• Enquiry emails/contact form messages: typically 12–24 months
• Coaching client records: for as long as needed to deliver services and manage follow-up/support, then deleted or anonymised when no longer needed
• Analytics/cookie data: according to tool settings and your cookie preferences
If we do not have a fixed retention period, we use criteria such as business need, legal obligations, and the sensitivity of the data. The ICO expects privacy notices to explain retention periods or the criteria used. 
11) Your Data Protection Rights (UK)
Depending on your location and the circumstances, you may have rights including:
• Right to be informed about how we use your data
• Right of access to the personal data we hold about you
• Right to rectification if your data is inaccurate
• Right to erasure (in some circumstances)
• Right to restrict processing (in some circumstances)
• Right to object (including to direct marketing)
• Right to data portability (in some circumstances)
• Right to withdraw consent at any time, where consent is the lawful basis
To exercise your rights, contact us using the details in this policy.
We may need to verify your identity before responding to certain requests.
12) Complaints
If you have concerns about how we use your personal data, please contact us first so we can try to resolve the issue.
If you are in the UK (or your issue relates to UK data protection law), you also have the right to complain to the Information Commissioner’s Office (ICO). The ICO provides guidance on privacy notices and individuals’ rights. 
13) Children’s Privacy
The Remote Hive is intended for adults seeking remote work advice and coaching. We do not knowingly collect personal data from children.
If you believe a child has provided personal data to us, please contact us and we will take appropriate steps.
14) Changes to This Policy
We may update this Privacy and Cookies Policy from time to time to reflect changes in our services, legal requirements, or how we use data.
We will post the updated version on this page and update the “Last updated” date.
15) Contact Us
If you have questions about this Privacy and Cookies Policy, or want to exercise your data rights, please contact:
The Remote Hive
hello@theremotehive.com
Lytchett House, 13 Freeland Park, Wareham Road, Poole, Dorset, BH16 6FA, England